Shipping Fees and Processing Times
We offer flat rate domestic ground shipping for $9.95 per order or $19.95 for expedited shipping.
Processing is an average of 1-3 business days at the warehouse. We pack each order with love- thank you for your patience!
Shipping takes an additional 5-10 days on average for ground shipping, and 2-3 days on average for expedited shipping. Please note that shipping delays due to weather or carrier disruptions are outside of our control. If you are located in Alaska, Hawaii, or a U.S. territory, we strongly recommend choosing Expedited Shipping.
Accessing the Digital Products
All customers receive access to the Llamitas Spanish® Course Library. This is where you can download lesson PDFS, access audio playlists and additional resources. After checkout, you will receive an email to setup a password which you must use to login to your account, and access your Course Library.
Already registered? Login to your student portal here.
Return & Exchange Policy:
Because most returned curriculum materials are received in damaged or opened condition, we enforce a strict return and refund policy. We strongly encourage you to review your cart carefully before purchasing.
You can also check the available sample pages in our Freebie Library, and take the placement quiz to determine whether the curriculum meets your needs before making a purchase.
Digital Products & Courses
All digital courses and materials are delivered with immediate access. By purchasing, you acknowledge that digital products cannot be returned, exchanged, or revoked once access has been granted.
For orders that include both digital and printed products, only the printed portion is eligible for return. The digital portion is non-refundable and will be deducted from any refund issued.
Physical Products (Printed Materials)
We accept returns of printed products within 30 days of purchase, provided items are unused, in excellent condition, and in original packaging (including plastic wrap and boxes).
All returns are inspected upon receipt, and refund eligibility is determined at our discretion.
To initiate a return, email info@llamitasspanish.com to receive a return shipping label. Returns must use our provided label to be processed.
- An $8 restocking fee will be deducted from your refund
- Original shipping fees are non-refundable
- Returns outside the 30-day window are not eligible for a refund
Refunds are processed within 5–10 business days after inspection. Please allow additional time for your bank to post the refund.
Exchanges
We do not offer direct exchanges. To receive a different item, please request a return label from us for your original product (if eligible) and place a new order in our shop.
Shipping Issues
Damaged Shipments
If your order arrives damaged, please contact us at info@llamitasspanish.com
Returned to Sender
If a package is returned due to an incorrect or incomplete address, a $9.95 reshipping fee will apply to resend the package to an updated address.
Lost Packages
If your package is confirmed lost by the carrier, we will send a replacement at no cost.
If tracking shows “delivered” but you have not received your package, you must contact us within the 30-day return window so we can file a claim. After this period, we are unable to file claims.
Stolen Packages
We are not responsible for packages once marked as delivered.
Sales & Promotions
We are unable to apply discounts or refunds for missed sales or promotions. We do understand the frustration that this can cause because it has happened to all of us. But please be understanding that we cannot make exceptions.
Purchase Orders and ESA Orders
Once purchase orders have been processed, they are non-refundable.
Coupons cannot be redeemed on purchase orders.
You can read our full terms & conditions here.