Shipping Fees and Processing Times
Shipping is a flat fee of $9.95 for one level. By adding additional textbooks to your order an additional shipping fee will apply.
Processing is an average of 2-3 business days at the warehouse. This may increase to 2-5 business days during our peak season (July-September).
Shipping takes on average 3-8 business days. If you require your materials sooner, please contact us for express or priority shipping rates.
Accessing the Digital Products
All customers receive access to the Llamitas Spanish® student portal. This is where you can download lesson PDFS, access audio playlists and additional resources. Upon purchase you will receive an email prompting you to setup your username and password.
Already registered? Login to your student portal here.
Return Policy: Digital Products
Due to the digital nature (immediate downloads) of our curriculum materials, all sales of digital products are final. No refunds will be issued.
Our checkout pages require that you check a box to agree to these terms and conditions.
Return Policy: Physical Products
Physical Products: We do offer a 30 day return policy for any printed (shipped) products in your purchase, provided they are unused and in excellent condition.
After receiving the return, we will issue a refund for the printed portion of the purchase (minus the shipping).
For example, if you purchased the Printed and Digital Preschool Morning Binder for $97, the printed product value is $50. Whereas, the digital value of $47 is ineligible for a refund. Shipping is also non refundable.
If you would like to return a printed product, please carefully prepare the box and return via USPS (media mail is cheapest) to:
Llamitas Spanish
1611 S Melrose Drive Ste A-199
Vista, CA 92081
We do not offer refunds on shipping. Please contact us BEFORE shipping the return so we can verify it is still within the 30 day policy. DO NOT return to the warehouse in Utah. They do not process returns and your package will be disposed of and ineligible for a refund. Please use the California return address above in bold.
Damaged Shipment: In the unlikely event of damage during shipment, or issues with delivery, please contact info@llamitasspanish.com
Returned to Sender
If your package is deemed to have an invalid or incomplete address, or deemed ‘unclaimed’ and returned by USPS to the warehouse, we will contact you to request a new address. There is a $4 processing fee + an additional $9.95 shipping fee which will be invoiced to you when the new package is sent out.
We are not liable for stolen packages once delivered. Please keep an eye on your tracking number that is emailed to you.
Missed Sales or Coupons
We cannot offer refunds or validate coupons from missed sales. We do understand the frustration that this can cause because it has happened to all of us. But please be understanding that we cannot make exceptions.
You can read our full terms & conditions here.
Business Information
Business Name: Llamitas Spanish®
Business Address: 1611 S Melrose Dr, Ste A-199, Vista CA 92081
Business Email: info@llamitasspanish.com
Please feel free to contact us should you have any other questions.