Shipping Fees and Processing Times

We offer flat rate domestic shipping at $9.95 per order.

Processing is an average of 1-3 business days at the warehouse. This may increase during our peak season (July-September). We pack each order with love- thank you for your patience!

Shipping takes on average 5-10 days for ground shipping, and 3 days for expedited shipping.

Accessing the Digital Products

All customers receive access to the Llamitas Spanish® Course Library. This is where you can download lesson PDFS, access audio playlists and additional resources. Upon checkout you will set up an email and password which you must use to login to your account, and access your Course Library.

Already registered? Login to your student portal here.

Return Policy: Digital Products

Due to the digital nature (immediate downloads) of our curriculum courses, all sales of digital course fees are final. No refunds will be issued. We cannot make exceptions because we cannot retrieve the digital files.

Our checkout pages require that you check a box to agree to these terms and conditions before submitting your order.

Return Policy: Physical Products

Physical Products: We do offer a 30 day return policy for any printed (shipped) products in your purchase, provided they are unused and in excellent condition. Items must also be in their original packaging to qualify for a refund. This includes any plastic wrap and boxes. We cannot reuse items that have been removed from their plastic protective sleeves.

After receiving the return, we will issue a refund for the printed portion of the purchase only. Shipping is non refundable.

For example, if you purchased the Printed and Digital Preschool Morning Binder for $97, the printed product value is $50. Whereas, the digital value of $47 is ineligible for a refund. $50 will be refunded provided the product is unopened and in excellent condition.

If you would like to return a printed product, reach out to us at info@llamitasspanish.com for a return shipping label. It is important that we send you the return label, so the items are correctly processed. We cannot process refunds if you don’t use our return label.

If we receive a return outside of the 30 day policy no refund will be issued. 30 days starts from your purchase date (not delivery date).

Damaged Shipment: In the unlikely event of damage during shipment, or issues with delivery, please contact info@llamitasspanish.com

Returned to Sender

If your package is deemed to have an invalid or incomplete address, or deemed ‘unclaimed’ and returned by USPS to the warehouse, we will contact you to request a new address. There is an additional shipping fee of $9.95 which will be invoiced to you before the new package is sent out.

We are not liable for stolen packages once delivered.

Missed Sales or Coupons

We cannot offer refunds or validate coupons from missed sales. We do understand the frustration that this can cause because it has happened to all of us. But please be understanding that we cannot make exceptions.

Purchase Orders and ESA Orders

Once purchase orders have been processed, they are non-refundable.

Coupons cannot be redeemed on purchase orders.

You can read our full terms & conditions here.